From customer feedback to corporate strength

This is TEMA-Q.

Satisfied customers are good.
Enthusiastic customers are better.

We listen to your customers so that you can inspire them.

How do we do that? With exceptional customer feedback studies that transform your customers’ personal experiences and wishes into real decision-making criteria.

Our Customers

Not only global companies and brands, but also medium-sized companies and research institutions rely on customer feedback from TEMA-Q. We work for a wide range of industries, such as automotive, mechanical engineering and retail. Here we show you a small selection of customers who appreciate our professional services:

RWTH
Aachen

MERCEDES-BENZ

RKW
Kompetenz­zentrum

ADAC

TÜV
Rheinland

SKODA

SIEMENS
ENERGY

Customer Feedback – Our Expertise and Passion for More than 30 Years

Improving your products, processes or services from the customer’s point of view is very important to you? What is the best way to find out what your customers want?

We support our clients in finding, implementing and realizing the most suitable customer feedback solution. No matter if it is a one-time project or an extensive customer feedback process.

In both the B2C and B2B sectors, we offer customized solutions that are precisely tailored to the respective business processes, both nationally and globally.

With our web tools for data analysis and data management, we have powerful tools to use customer feedback profitably across the company to improve products and services.

In addition to our technology and methodology, individual and comprehensive support is our top priority.

Our Solutions

Based on our many years of experience, we have developed a range of basic solutions that are specifically adapted to individual requirements in practice.

Deep Dive CX

The in-depth customer experience solution uses detailed telephone interviews to determine your customers’ experiences of all relevant processes of your services and the advantages and disadvantages of your products with regard to all relevant features such as design, quality, usability, etc.

Customer Satisfaction Surveys (CSS)

Our flexible customer satisfaction surveys are the basis for successful customer satisfaction management in the B2B or B2C sector. They are designed for all those who want to measure and sustainably increase the satisfaction of their customers.

Deep Dive EX

The in-depth employee experience solution uses in-depth interviews to determine the experiences of your employees.

Product-Market Fit

This customer experience (CX) solution helps companies identify what adjustments a (new) product or service needs to fit into a specific (new) market.

TQ Magazine

In our TQ Magazine you will find interesting information about TEMA-Q, Customer Experience Management and other Market Research topics.

Technik und Management für Qualität GmbH

Hauptstraße 3 • 38536 Meinersen

Phone: +49 5372 9780 0
E-Mail: info@tema-q.de



TEMA-Q was founded 1990 as a provider for market research specialized on quality management of the automotive sector.

A main focus are our customer experience solutions for the optimization of products, services und processes on the basis of experience reports and customer meetings.

We provide various market research services for operational market researchers, as well as tailored solutions for the classic market research area.

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