The quality of our projects depends on the quality of our employees. The intensive telephone conversations with customers, in which we capture the Voice of Customer (VoC) in as much detail as possible, require sensitivity, excellent manners and a basic knowledge of the industries in which we work.
That’s why, from the very beginning, we at TEMA-Q have placed special emphasis on carefully training our new employees. They are intensively prepared for their tasks, and project support is always available to answer individual questions. Long-standing employees are also continuously trained and have extensive industry knowledge in the field of our studies, from which our customers benefit, especially in the area of study design.
It is important to us that this is not only done in project management and control, but also for all employees. In this way, our services always remain at the cutting edge of technology and methodology.
Our project management consists of a team with technical, business management, social science, natural science and marketing backgrounds. Our clients benefit from this interdisciplinary know-how, which we put together to suit each project.
After all, good market research also requires high-quality data collection. This can only be achieved with well-trained and reliable interviewers. Therefore, TEMA-Q works exclusively with well-trained and long-term employed interviewers.