ClaralytiX

Want to align their activities with their customer experiences

See CX as a responsibility for all employees

Want to digitize their customer experience management

Are looking for a CX web app that does not require IT expertise

Makes CX project management easy

Shows areas of focus in the Voice of Customer, so you know where to start

Is team and responsibility oriented, so that everyone knows what to do

Transparency:
KPIs can be easily and clearly traced back to the   voice of the customer

Up-to-date:
Always up to date with impressive evaluations and graphics

Web-based:
Company-wide access – sustainable, up-to-date and available worldwide

Integration:
Can be integrated into other applications

Flexibility:
Adaptable to the respective company requirements

Management:
How is the overall performance of the company   developing from the customer’s point of view?

Sales:
What is going well in sales, where are the weaknesses?

Marketing:
Why is a product not performing as hoped? Which marketing activities are successful?

Service:
How well are services rated externally?

Development:
What do customers miss about the current products? What do they find good or bad?

HR:
What opinions do your own employees have about the company, colleagues and superiors?

Quality:
How is the quality of products and services perceived?