Customer Feedback for strong Brands & Companies
This is TEMA-Q.
Would you like to know what your customers think and how they rate your products and services? Do you want to draw the right conclusions and become even better? If so, TEMA-Q is your perfect partner!
We make customer experience and customer feedback tangible. Using our expertise, our analysis capabilities, our software and our digital tools, we produce meaningful insights for your company, so that you know what needs to be done.
Our Customers
Not only global companies and brands, but also medium-sized companies and research institutions rely on customer feedback from TEMA-Q. We work for a wide range of industries, such as automotive, mechanical engineering and retail. Here we show you a small selection of customers who appreciate our professional services:
RWTH
Aachen
MERCEDES-BENZ
RKW
Kompetenzzentrum
ADAC
TÜV
Rheinland
SKODA
SIEMENS
ENERGY
Customer Feedback – Our Expertise and Passion for More than 30 Years
Improving your products, processes or services from the customer’s point of view is very important to you? What is the best way to find out what your customers want?
We support our clients in finding, implementing and realizing the most suitable customer feedback solution. No matter if it is a one-time project or an extensive customer feedback process.
In both the B2C and B2B sectors, we offer customized solutions that are precisely tailored to the respective business processes, both nationally and globally.
With our web tools for data analysis and data management, we have powerful tools to use customer feedback profitably across the company to improve products and services.
In addition to our technology and methodology, individual and comprehensive support is our top priority.
Our Solutions
Based on our many years of experience, we have developed a range of basic solutions that are specifically adapted to individual requirements in practice.
TQ Magazine
In our TQ Magazine you will find interesting information about TEMA-Q, Customer Experience Management and other Market Research topics.
More Customers through Sales Funnel Optimization
The sales funnel describes the phases that a potential customer goes through before buying a product or service. This goes hand in hand with the customer journey, in which the buyer approaches the purchase one step closer with each phase.
Increase Product Quality and Reduce Quality Costs – How Companies Can Benefit from Customer Experience
Why are German products so popular, especially in the technical and B2B sectors? "Made in Germany" is a seal that stands for the high quality of products worldwide. This is achieved through the use of the latest technologies, but also through well thought-out quality management systems and the consistent optimization of production processes.
On Time and yet too Late … Customer Experience as a Solution to the Problem
There are many reasons why companies should consider customer satisfaction as one of the most important KPIs in a competitive market. An "extremely” satisfied customer brings in 14 times more revenue than a "merely" satisfied customer. It is also much more cost-effective to retain customers than to acquire new ones.
Customer Satisfaction vs. Profitability
There are many reasons why companies should consider customer satisfaction as one of the most important KPIs in a competitive market. An "extremely” satisfied customer brings in 14 times more revenue than a "merely" satisfied customer. It is also much more cost-effective to retain customers than to acquire new ones.
5 Tips for Successful International Marketing
Internationalization offers many opportunities, but international business is much more complex than national business. Efficient marketing is essential for this. It requires commitment, resources, multicultural thinking and, above all, a different strategy.