The NPS Trap
NPS of 8? Congratulations! ... thought the company. But the customers were on the verge of churning.
CX study: Analysis
Once the data from your study is available in transcribed and coded form, it's time for the analysis. At this point, TEMA-Q always offers you exactly the solution that suits you and your company.
CX study: transcription & coding
The survey is followed by the transcription and coding of the open answers. You can find out how we handle this step in this article.
CX study: Survey
How does TEMA-Q conduct your CX study?
CX study: Commissioning & conception
Do you want to conduct a CX study but don't know where to start?
EX study: The right content
Similar to choosing the right time, the content of an employee experience study also depends primarily on the objective being pursued.
CX studies in the field of e-mobility
The relevance of CX studies in the field of e-mobility: A look at B2B market research and customer experience management
EX study: The right time
Employee experience should never be neglected. But how exactly does it actually work when I decide to conduct employee experience studies? When is the right time for such a survey?
The end of the environmental bonus
Does the end of the environmental bonus also mean the end of the electromobility upswing? We take a look at the sales figures!
Conclusion of the EX weeks
Employee Experience. Over the past few weeks, we have looked at this topic from a wide variety of angles. Anyone who has followed the articles closely should now have at least an initial overview of the topic. But where do we go from here?