From customer feedback to corporate strength
This is TEMA-Q.
Satisfied customers are good.
Enthusiastic customers are better.
We listen to your customers so that you can inspire them.
How do we do that? With exceptional customer feedback studies that transform your customers’ personal experiences and wishes into real decision-making criteria.
Our Customers
Not only global companies and brands, but also medium-sized companies and research institutions rely on customer feedback from TEMA-Q. We work for a wide range of industries, such as automotive, mechanical engineering and retail. Here we show you a small selection of customers who appreciate our professional services:
RWTH
Aachen
MERCEDES-BENZ
RKW
Kompetenzzentrum
ADAC
TÜV
Rheinland
SKODA
SIEMENS
ENERGY
Customer Feedback – Our Expertise and Passion for More than 30 Years
Improving your products, processes or services from the customer’s point of view is very important to you? What is the best way to find out what your customers want?
We support our clients in finding, implementing and realizing the most suitable customer feedback solution. No matter if it is a one-time project or an extensive customer feedback process.
In both the B2C and B2B sectors, we offer customized solutions that are precisely tailored to the respective business processes, both nationally and globally.
With our web tools for data analysis and data management, we have powerful tools to use customer feedback profitably across the company to improve products and services.
In addition to our technology and methodology, individual and comprehensive support is our top priority.
Our Solutions
Based on our many years of experience, we have developed a range of basic solutions that are specifically adapted to individual requirements in practice.
TQ Magazine
In our TQ Magazine you will find interesting information about TEMA-Q, Customer Experience Management and other Market Research topics.
Artificial Intelligence
Artificial intelligence (AI) refers to systems or machines that mimic human intelligence when performing certain tasks. Which areas of application are particularly interesting for market research?
Journey Mapping
Journey mapping is an important tool in market research and customer experience management. It helps to uncover weaknesses and develop a strategic customer focus.
Interviewers
Interviewers – The often-overlooked success factor and the heart of every successful CX study
Hypotheses
Successful decisions are rarely based on guesswork. Instead, they require a clear, structured basis – and this is precisely where hypotheses come into play.
Quality Criteria
When it comes to reliable market research, the quality criteria of the measuring instruments used play a crucial role. Here is an overview of the three main quality criteria: objectivity, reliability and validity.