From customer feedback to corporate strength
This is TEMA-Q.
Satisfied customers are good.
Enthusiastic customers are better.
We listen to your customers so that you can inspire them.
How do we do that? With exceptional customer feedback studies that transform your customers’ personal experiences and wishes into real decision-making criteria.
Our Customers
Not only global companies and brands, but also medium-sized companies and research institutions rely on customer feedback from TEMA-Q. We work for a wide range of industries, such as automotive, mechanical engineering and retail. Here we show you a small selection of customers who appreciate our professional services:
RWTH
Aachen
MERCEDES-BENZ
RKW
Kompetenzzentrum
ADAC
TÜV
Rheinland
SKODA
SIEMENS
ENERGY
Customer Feedback – Our Expertise and Passion for More than 30 Years
Improving your products, processes or services from the customer’s point of view is very important to you? What is the best way to find out what your customers want?
We support our clients in finding, implementing and realizing the most suitable customer feedback solution. No matter if it is a one-time project or an extensive customer feedback process.
In both the B2C and B2B sectors, we offer customized solutions that are precisely tailored to the respective business processes, both nationally and globally.
With our web tools for data analysis and data management, we have powerful tools to use customer feedback profitably across the company to improve products and services.
In addition to our technology and methodology, individual and comprehensive support is our top priority.
Our Solutions
Based on our many years of experience, we have developed a range of basic solutions that are specifically adapted to individual requirements in practice.
TQ Magazine
In our TQ Magazine you will find interesting information about TEMA-Q, Customer Experience Management and other Market Research topics.
Root cause analysis
In market research, it is important to focus on identifying the causes. It is not enough to simply know how something has been rated – you need to understand why it has been rated that way.
Transcription
After a CX study, a lot of data is available – often in the form of audio recordings and ratings given. While ratings can be evaluated without any problems, audio recordings of open-ended questions require thorough preparation. The first step: transcription.
Social desirability
Social desirability is a significant challenge when conducting customer experience or market research studies, but it can be avoided to a certain extent with the right preparation and execution.
Recruiting
In market research, it is of the utmost importance to ask the right people. Carefully considered recruiting is the key to the validity and reliability of the data collected.
Qualitative vs. quantitative market research
Qualitative vs. quantitative market research – Which method delivers the better CX insights?