From customer feedback to corporate strength
This is TEMA-Q.
Satisfied customers are good.
Enthusiastic customers are better.
We listen to your customers so that you can inspire them.
How do we do that? With exceptional customer feedback studies that transform your customers’ personal experiences and wishes into real decision-making criteria.
Our Customers
Not only global companies and brands, but also medium-sized companies and research institutions rely on customer feedback from TEMA-Q. We work for a wide range of industries, such as automotive, mechanical engineering and retail. Here we show you a small selection of customers who appreciate our professional services:
RWTH
Aachen
MERCEDES-BENZ
RKW
Kompetenzzentrum
ADAC
TÜV
Rheinland
SKODA
SIEMENS
ENERGY
Customer Feedback – Our Expertise and Passion for More than 30 Years
Improving your products, processes or services from the customer’s point of view is very important to you? What is the best way to find out what your customers want?
We support our clients in finding, implementing and realizing the most suitable customer feedback solution. No matter if it is a one-time project or an extensive customer feedback process.
In both the B2C and B2B sectors, we offer customized solutions that are precisely tailored to the respective business processes, both nationally and globally.
With our web tools for data analysis and data management, we have powerful tools to use customer feedback profitably across the company to improve products and services.
In addition to our technology and methodology, individual and comprehensive support is our top priority.
Our Solutions
Based on our many years of experience, we have developed a range of basic solutions that are specifically adapted to individual requirements in practice.
TQ Magazine
In our TQ Magazine you will find interesting information about TEMA-Q, Customer Experience Management and other Market Research topics.
Questionnaire Design
The design of a questionnaire is a crucial factor in market research. If mistakes are made here, it can affect the quality of the collected data and, in the worst case, even distort the results.
Employee Experience
The employee experience encompasses all of an employee's experiences with a company. The so-called “moments that matter” are particularly relevant here.
Data protection
In a world where data is becoming the most valuable commodity, data protection plays a crucial role. Why is it so important to pay attention to this as a market research company and how important is data protection at TEMA-Q?
Customer Experience
The customer experience (CX) encompasses a customer's entire interaction with a company, from the initial contact to long-term customer loyalty. Why is it so important and should not be neglected by any company?
Survey
The survey is the central instrument of market research. It is used to record the attitudes, opinions, wishes or experiences of customers. What different types are there and what are the advantages and disadvantages of the individual survey methods?