Interviewers – The often-overlooked success factor and the heart of every successful CX study

Successful decisions are rarely based on guesswork. Instead, they require a clear, structured basis – and this is precisely where hypotheses come into play.

When it comes to reliable market research, the quality criteria of the measuring instruments used play a crucial role. Here is an overview of the three main quality criteria: objectivity, reliability and validity.

The design of a questionnaire is a crucial factor in market research. If mistakes are made here, it can affect the quality of the collected data and, in the worst case, even distort the results.

The employee experience encompasses all of an employee's experiences with a company. The so-called “moments that matter” are particularly relevant here.

In a world where data is becoming the most valuable commodity, data protection plays a crucial role. Why is it so important to pay attention to this as a market research company and how important is data protection at TEMA-Q?

The customer experience (CX) encompasses a customer's entire interaction with a company, from the initial contact to long-term customer loyalty. Why is it so important and should not be neglected by any company?

The survey is the central instrument of market research. It is used to record the attitudes, opinions, wishes or experiences of customers. What different types are there and what are the advantages and disadvantages of the individual survey methods?

Automation makes our lives in market research much easier. Be it through computer-aided survey methods, tools for the rapid analysis of complex data or, more recently, through the use of AI.