Employee Experience: What’s behind it?

Everyone is talking about “employee experience”. But what exactly is behind this term?

Basically, it can be said that the employee experience encompasses all employee experiences. There are different opinions as to whether the experiences during the application process also count as part of the employee experience. We include them, as this is where potential future employees receive their first, possibly formative impressions of the company.

There are countless interactions that employees go through during their entire time at a company. From informal exchanges with colleagues at the coffee machine to feedback discussions with superiors and the amount of salary paid out: these are all experiences that employees of a company gain and that evoke emotions in them. If the sum of all these experiences and the associated emotions is rather positive, we can speak of a good employee experience. As the number of experiences that contribute to the employee experience can be virtually unlimited, it quickly becomes clear how complex employee experience management is in a company. There are small adjustments that can be made almost everywhere to influence employee satisfaction.

TEMA-Q is a market research company that has specialised in customer experience management studies for the past 30 years. But whether it’s customers or employees, at the end of the day it’s all about people being satisfied with what they experience. We have therefore decided to become increasingly active in the area of employee experience, because if there is one thing we know how to do, it is to listen to people and make their experiences analysable. And that’s exactly what a company needs if it wants to improve the day-to-day experiences of its employees.

Over the coming weeks, we will be publishing regular articles on a wide range of topics relating to the employee experience. We would be delighted if this creates an exchange from which we can all benefit.

Take a look at our LinkedIn profile at https://www.linkedin.com/company/tema-q/ to gain exciting insights into the world of customer and employee experience in the future.

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