Our extras

CLARALYTIX

The brilliant and transparent software solution for the evaluation of your CX offers a wide range of evaluation options for an optimal processing of the customer experience down to the original statement of the customers. It is team and responsibility oriented, so that everyone knows what to do.

People Search Support

You plan the implementation of a study with us. We recruit test persons for focus groups, service and sales tests, workshop tests, etc. specifically for the DACH countries according to individually agreed criteria.

Transcriptions

If you are conducting a study with us in which answers are available in spoken form, we will record them for you according to standard or individual transcription rules.

Coding Services

If you conduct a study with us, we will take care of the coding of open responses for you. Our coding team has many years of experience in coding large market research projects.

Services for market researchers

Market researchers of companies and commercial or public institutes of any size benefit from our various market research services as well as from individual modules – from CATI and online interviews through recruitment of test persons, coding services and transcriptions to technical support of online reporting solutions or IT interfaces.

Customer Feedback – Our Expertise and Passion for More than 30 Years

Successful Experience Management is essential for companies to build emotional connections with both customers and employees. The constantly changing market and competitive conditions as well as changes in consumer and work behavior require a comprehensive understanding of the experiences of customers and employees. The relationship between companies and their stakeholders encompasses all touchpoints between customers, employees and the company.

As an Experience Management Company, we support companies in capturing, structuring and evaluating all impressions relating to products, services and the workplace. To this end, we have developed customized products in the areas of Customer Experience (CX) and Employee Experience (EX) that cover many typical use cases, but can also be adapted to more specific requirements.

Using our web-based software solution CLARALYTIX, departments can access the “voice of the customer” or “voice of the employee” in order to consistently align all internal actions with the needs and impressions of stakeholders. CLARALYTIX offers a wide range of evaluation options for optimal and transparent processing of the Customer or Employee Experience down to the original statement (Voice of Customer/Employee). It is already included in most products, but can also be booked separately.