Our Flexible Customer Satisfaction Surveys

TEMA-Q GmbH_Icon_Smiley mit Sternenaugen als >Symbol für 100 prozentige Kundenzufriedenheit

What are customer satisfaction surveys?

The importance of customer satisfaction for the success of a company is undisputed. This applies both to the products themselves and to the services surrounding all business processes.

Satisfied customers are less likely to actively consider competitive offers. Satisfied customers are more likely to communicate their satisfaction to potential new customers and thus make recommendations. Satisfied customers are also more likely to pay more for a particular service.

A broad base of satisfied customers thus provides the basis for business success.

A customer satisfaction survey is the basis for successful customer satisfaction management.

Relevant customer groups are surveyed via structured telephone interviews or online surveys in order to obtain information on the currently important topics in your company.

Using meaningful key figures and valuable background information, you can reliably identify where and which improvement measures are necessary to take satisfaction to the next level and achieve your corporate goals in a customer-centric manner.

Who are our customer satisfaction surveys for?

For companies that

  • want to know how their customers evaluate products, services or the entire company

  • need information on where customers see the strengths and weaknesses of competitors

  • want to find out the reasons why potential customers do not buy from them

  • need to conduct a customer satisfaction survey as part of an ISO certification and want to collect valuable information at the same time

  • want to back up a SWOT analysis with quantitative data

  • work agile and want / need to determine (real) customer requirements for the Scrum process

  • are active in the B2B or B2C sector

  • operate regionally, nationally or globally

TEMA-Q GmbH_Grafik_Lupe findet eine Person aus der Menschenmenge_sie erfahren, für wen unsere Kundenzufriedenheitsstudien gedacht sind
TEMA-Q GmbH_Icon_Laptop als Symbol für unser umsetzungsorientiertes Kundenzufriedenheitsmanagement und unsere Methode

Our method

In order to make the results of a customer satisfaction survey useful and actually usable for improvement measures, a systematic approach adapted to the industry is essential.

We use a 6-step procedure for this purpose:

  1. Analysis of customer requirements
  2. Selection of satisfaction criteria
  3. Determination of target groups
  4. Target group survey
  5. Evaluation and interpretation
  6. Measures and control

High quality and efficiency at all levels are achieved through clearly defined processes.  Clear results ensure implementation-oriented customer satisfaction management.

What added value do customer satisfaction surveys bring?

  • Optimisation:
    Concrete improvement measures and recommendations for action can be derived from the results in order to sustainably increase the company’s success

  • Full-Service:
    You can take care of your day-to-day business, we take over the conception and analysis and, if necessary, also procure suitable addresses

  • Security:
    You can safeguard your business decisions with meaningful, reliable data

  • Flexibility:
    We design customized study concepts and guarantee short-term implementation

  • Fair:
    Only successful interviews are billed

Let us arrange an appointment!

Year after year, our customers book our customer satisfaction studies.

Find out how you can benefit from our services in your specific case.

Make an appointment right here!