Customer Satisfaction Surveys: Making customer satisfaction measurable.

  • Standardized benchmarks for clear decisions

  • Flexible use: B2B and B2C, online and by phone

  • Can be customized to your requirements

  • Prompt launch — from planning to implementation in a short period of time

  • Documented in accordance with ISO standards

Are you familiar with this?

You want to know how satisfied your customers really are. How you measure up against the competition. Which areas you should improve.

The problem: Without comparable metrics, you simply don’t know where to start.

How Customer Satisfaction Surveys work

We measure customer satisfaction in a structured and systematic way. With standardized surveys tailored to your specific requirements.

What makes us special is our flexibility. B2B or B2C. Online or by phone. With the key figures that are relevant to you. And we get started right away — no months of planning.

You decide what you need: just the data for your own analysis. Or interpreted results with our assessment. We only charge for successful interviews. No risk for you.

What you get

  • Flexible evaluation:
    Raw data for your own analysis. Or prepared results with our interpretation — whatever you need.

  • Comparability:
    Measure your development over time. Compare yourself with competitors. Always know exactly where you stand.

  • ISO documentation:
    Meet certification requirements with documented, systematic customer feedback processes.

What that means

  • You make decisions based on real customer feedback rather than assumptions.

  • You invest your budget specifically in areas that really increase customer satisfaction.

  • And you can document improvements in a measurable way — for internal processes and external certifications.

Why this works

Satisfied customers stay longer. They buy more. They recommend you to others. But satisfaction cannot be measured on the side — it requires system and comparability.

With over 30 years of experience in customer feedback surveys, we know how to design surveys that deliver reliable results. Online or by phone. B2B or B2C. Tailored to your individual situation.

Ready for clear figures?

Let’s talk for 30 minutes. Together, we will clarify which key figures are relevant for you and what a CSS study would look like in your specific case.

Make an appointment right here!