Our solutions

Deep Dive CX

The in-depth customer experience solution uses detailed telephone interviews to determine your customers’ experiences of all relevant processes of your services and the advantages and disadvantages of your products with regard to all relevant features such as design, quality, usability, etc.

Customer Satisfaction Surveys (CSS)

Our flexible customer satisfaction surveys are the basis for successful customer satisfaction management in the B2B or B2C sector. They are designed for all those who want to measure and sustainably increase the satisfaction of their customers.

Deep Dive EX

The in-depth employee experience solution uses in-depth interviews to determine the experiences of your employees.

Product-Market Fit

This customer experience (CX) solution helps companies identify what adjustments a (new) product or service needs to fit into a specific (new) market.

Customer Feedback – Our Expertise and Passion for More than 30 Years

Successful Experience Management is essential for companies to build emotional connections with both customers and employees. The constantly changing market and competitive conditions as well as changes in consumer and work behavior require a comprehensive understanding of the experiences of customers and employees. The relationship between companies and their stakeholders encompasses all touchpoints between customers, employees and the company.

As an Experience Management Company, we support companies in capturing, structuring and evaluating all impressions relating to products, services and the workplace. To this end, we have developed customized products in the areas of Customer Experience (CX) and Employee Experience (EX) that cover many typical use cases, but can also be adapted to more specific requirements.

Using our web-based software solution CLARALYTIX, departments can access the “voice of the customer” or “voice of the employee” in order to consistently align all internal actions with the needs and impressions of stakeholders. CLARALYTIX offers a wide range of evaluation options for optimal and transparent processing of the Customer or Employee Experience down to the original statement (Voice of Customer/Employee). It is already included in most products, but can also be booked separately.