In order to maintain a high level of customer satisfaction it is essential for companies of any size or sector whatever to deal with the experiences of their users, customers, etc. to be able to react quickly to problems or necessary modifications. Is there any company that doesn’t want to keep its customers satisfied …? The possibilities to evaluate customer satisfaction are as diverse as the customers themselves.

Data sources have become much more diversified and comprehensive. The internet provides uncountable sources and companies have huge amounts of data at their disposal. Today there are more intelligent and target-oriented options for customer surveys or observations. Data analysis and illustration facilities have also developed continuously. But how is it possible to increase customer satisfaction, customer loyalty and last but not least company success?

It is still our aim to increase the quality of products and services to be successfully active on the market. Technology alone is not sufficient anymore. These new technological possibilities have to be mastered, intelligently linked and worked up, with the result that they actually can be used for improvement measures.

This is our starting point. We apply and combine various new and old techniques to discover more or less evident causes of customer satisfaction and loyalty. We do not only gather sheer facts and figures. Our experience reports in original wording even reveal causes which weren’t recognizable at first sight and thus are astonishing and motivating to take further action.

That is what we stand for: TEMA-Q – Technology and Management for Quality