Deep Dive CX Service uses in-depth telephone interviews to determine your customers’ experiences of all the relevant processes of your services.
The ‘Voice of Customer’ is digitally recorded, transcribed and keyworded so that no important details are lost and all analyses and key figures are completely transparent.
Deep Dive CX Service provides customer feedback both in aggregated form for strategic issues and 1:1 feedback for individual operational case measures.
The ClaralytiX web tool provides the ‘Voice of Customer’ and meaningful CX key figures and evaluations. Your employees have targeted access to the customer feedback that is relevant to them.
Deep Dive CX Service is the solution for optimising service processes and increasing customer satisfaction and loyalty.