The in-depth customer experience solution for customer-focused service processes

What is Deep Dive CX Service?

Deep Dive CX Service uses in-depth telephone interviews to determine your customers’ experiences of all the relevant processes of your services.

The ‘Voice of Customer’ is digitally recorded, transcribed and keyworded so that no important details are lost and all analyses and key figures are completely transparent.

Deep Dive CX Service provides customer feedback both in aggregated form for strategic issues and 1:1 feedback for individual operational case measures.

The ClaralytiX web tool provides the ‘Voice of Customer’ and meaningful CX key figures and evaluations. Your employees have targeted access to the customer feedback that is relevant to them.

Deep Dive CX Service is the solution for optimising service processes and increasing customer satisfaction and loyalty.

Who is Deep Dive CX Service for?

For companies that

  • offer services exclusively or as a supplement

  • are active in the B2B or B2C sector

  • offer quite complex services

  • operate regionally, nationally or globally

  • are somewhat larger, so that not all customer requests, problems and suggestions get through to the staff.

What added value does Deep Dive CX Service bring?

  • Customers:
    Optimise your service processes with Deep Dive CX and make your customers not only satisfied, but ambassadors of your brand.

  • Employees:
    Deep Dive CX brings your customers’ experiences to your employees in a targeted way and makes CX management a company-wide task.

  • Technology:
    Our web app ClaralytiX, developed specifically for CX projects, is included in Deep Dive CX and makes management, analysis and evaluation of CX projects simple and efficient.

  • Experience:
    More than 30 years in the field of customer feedback have gone into Deep Dive CX. Don’t take any risks and trust our experience, just like numerous DAX companies.