The In-depth Customer Experience Solution for Customer-focused Service Processes
What is Deep Dive CX Service?
Deep Dive CX Service uses in-depth telephone interviews to determine your customers’ experiences of all the relevant processes of your services.
The ‘Voice of Customer’ is digitally recorded, transcribed and keyworded so that no important details are lost and all analyses and key figures are completely transparent.
Deep Dive CX Service provides customer feedback both in aggregated form for strategic issues and 1:1 feedback for individual operational case measures.
The ClaralytiX web tool provides the ‘Voice of Customer’ and meaningful CX key figures and evaluations. Your employees have targeted access to the customer feedback that is relevant to them.
Deep Dive CX Service is the solution for optimising service processes and increasing customer satisfaction and loyalty.
Who is Deep Dive CX Service for?
For companies that
What added value does Deep Dive CX Service bring?
Let’s make an appointment!
Our customers book our CX solutions year after year. They love the associated ClaralytiX and use it every day. Find out how you can benefit from our services in your specific case.
We would be happy to present to you the features of our brilliant CX web app in a commitment-free live appointment via video conference.
Make an appointment right here !