Deep Dive CX Products uses openly conducted telephone customer surveys to determine the advantages and disadvantages of your products regarding all relevant features such as design, quality, usability, etc.
With Deep Dive CX Products, the ‘Voice of Customer’ is digitally recorded and transcribed so that no details are lost, and everything remains transparent and comprehensible.
By classifying the ‘Voice of Customer’, the content of the customer feedback is quantified in great detail. An overall picture is obtained via aggregated KPIs, which can be broken down into their components. These in turn produce a detailed profile of strengths and weaknesses that is directly linked to the original statements made by customers.
Via the ClaralytiX web tool, the ‘Voice of Customer’ and meaningful CX metrics and evaluations are conveniently made available. Your employees get targeted access to the customer feedback that is relevant to them.
Deep Dive CX Products is the solution for optimizing products and increasing customer satisfaction and loyalty.