Successful customer experience management (CEM or CX for short) is the basis for emotional customer loyalty for companies. The constantly changing market and competitive conditions as well as a change in consumer and purchasing behaviour require a far-reaching knowledge of customer experiences. The customer relationship encompasses all touchpoints between the customer and the company.

As a customer experience company, we support companies in capturing, structuring and evaluating the totality of customer impressions around a product or service. For this purpose, we have developed customised products that cover many typical applications, but can also be adapted to more specific requirements.

Via our web-based software solution CLARALYTIX, the departments can access the “voice of the customer” in order to consistently align all internal actions with the customer’s opinion. CLARALYTIX offers a wide range of evaluation options for an optimal and transparent processing of the customer experience down to the original statement (Voice of Customer or VOC for short) of the customers. It is already included in most products, but can also be booked separately.

Our solutions

Deep Dive CX Service

The in-depth customer experience solution for customer-focused service processes uses in-depth telephone interviews to determine your customers’ experiences of all the relevant processes of your services.

Deep Dive CX Products

The in-depth customer experience solution for customer-oriented products uses openly conducted telephone customer surveys to determine the advantages and disadvantages of your products regarding all relevant features. such as design, quality, usability, etc.

Happy Customer

The Customer Experience Solution for greater customer satisfaction, our cost-optimised solution for measuring and increasing customer satisfaction for the B2C or B2B sector.

Product-Market Fit

This customer experience (CX) solution helps companies identify what adjustments a (new) product or service needs to fit into a specific (new) market.

CLARALYTIX

The brilliant and transparent software solution for the evaluation of your CX offers a wide range of evaluation options for an optimal processing of the customer experience down to the original statement of the customers. It is team and responsibility oriented, so that everyone knows what to do.

Customer Satisfaction Surveys (CSS)

Our flexible customer satisfaction surveys are the basis for successful customer satisfaction management. They are designed for all those who, for example, want to know how their customers rate products, services or the entire company.

Solutions on Demand

Individual solutions for individual cases are offered by our Solutions on Demand. If our standard products do not seem to fit, we will design a special solution for you, from consulting to implementation and analysis.

Services for market researchers

Market researchers of companies and commercial or public institutes of any size benefit from our various market research services as well as from individual modules – from CATI and online interviews through recruitment of test persons, coding services and transcriptions to technical support of online reporting solutions or IT interfaces.